E686 - What Your Front Desk Wishes the Clinical Team Understood (And Vice Versa)

Front desk versus clinical: every practice has this quiet rivalry, but it doesn't have to be that way.

In this episode, the DPH coaches break down why these two sides of the office resent each other and how you as the owner might be making it worse. They share exactly what you can do to create cohesion in the office, from an exercise that breaks tension and gets people talking to an easy fix for the most common source of conflict.

Topics discussed:

(00:00) Introduction

(02:43) What causes front and back office drama<...