E695 - How to Train the Assistant Every Other Dentist Wants w/ Kevin Henry

Every dentist wants an assistant who anticipates their needs without being asked. Almost nobody does what it takes to get there.

Kevin Henry, dental journalist and founder of Dental Assistant Nation, has spent 21 years advocating for dental assistants. In this episode, he shares what makes them disengage, what a good day actually looks like for them, and how to train them the right way.

Topics discussed:

(00:00) Introduction

(03:52) Why your dental assistants aren't engaged

(06:13) The skills to instill in every assistant

(10:44) Dental assistant schools post-COVID

(11:51) The...