TBNS: How Do You Keep Customers Coming Back? With Bob Phibbs

Is retail dying or are we just doing sales completely wrong?

Everyone keeps yelling about online shopping, the economy, and why “nobody wants to buy anything,” but what if the real problem is the way we’re showing up in front of customers? What if the biggest leak in your business isn’t traffic, but the human connection you never built? This conversation flips the usual retail pity party on its head and asks the uncomfortable question: Are we the ones pushing customers out the door?

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