Changing Higher Ed

Most universities, Shawn Banzhaf says, would be happy if 5% of their students were military-connected. At Arizona State University he puts the figure at about 13%, roughly 22,000 military-connected students. In his experience, serving them well takes more than processing GI Bill benefits: it takes understanding a different culture, making expectations explicit and building community from the first day. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Shawn Banzhaf, Executive Director of the Pat Tillman Veterans Center at Arizona State University. The conversation covers military culture training for faculty and staff, trauma-informed care, the h...

At UC Santa Barbara, Kavitta Ghai recalls, students waited two days, on average, to get a question answered. For a student whose scholarship was just pulled or whose tuition is due tomorrow, that is too long, and at community colleges, she notes, most classrooms have no teaching assistant at all. She argues AI can now offer the round-the-clock support students have never had, if it is built and governed the right way. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Kavitta Ghai, CEO and Co-Founder of Nectir. The conversation covers why f...

Most AI risk at a university does not start with a hacker. It starts with a student, a faculty member, or a researcher copying something out of the learning management system and pasting it into a personal AI account, where every safeguard written into the institution's enterprise licenses no longer applies. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dean Scontras, Vice President of SLED (State, Local Government, and Education) at Island. The conversation covers the three AI issues facing presidents: academic integrity, compliance around sensitive data, and responsible AI use a...

Texas A&M holds a green light rating for its speech policies and still fell from 47th to 192nd in this year's College Free Speech Rankings. Harvard climbed from 245th to 71st without changing a single policy, a sign that how leadership responds to speech controversies matters more than what is written in the handbook. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dr. Sean Stevens, Chief Research Advisor at FIRE, the Foundation for Individual Rights and Expression. The conversation covers the seventh annual College Free Speech Rankings and why institutions w...

Student loan default and repayment rates have continued to be calculated through years of dormant collections, and some institutions could soon face single-year default rates high enough to threaten their Title IV eligibility. That risk is arriving alongside final OB3 rules, sweeping accreditation proposals from the AIM negotiated rulemaking, and midterm elections that will reshape every committee governing higher education. In this Washington Update episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Tom Netting, President of TEN Government Strategies. The conversation covers the federal regulatory and political changes that put institutional Title IV e...

Most institutions measure access at admission and affordability, then ration the experiences that actually change student outcomes to whoever finds them. The experiential learning that employers say they want gets delivered to honors cohorts and groups of thirty while everyone else gets the catalog. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dr. W. Brooke Elliott, Dean of the Gies College of Business at the University of Illinois. The conversation covers how Gies scaled experiential learning from a selective offering into a curricular requirement across every program, and what it cost o...

Workforce readiness is usually framed as a funding and program-design problem. In some states and at some institutions, the funding and the employer willingness already exist, and what is missing is a structure on the institution's side that can take the offer and act on it. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Brad Griffith, president of Buckeye Innovation, a central Ohio technology firm building custom software for nonprofits, local governments, and growing organizations. The conversation covers where the public-private partnership between employers and institutions breaks down, and what leaders c...

Private colleges under enrollment pressure get told to diversify revenue. The venture that follows usually either fails to earn or drags the institution away from the academic identity families were paying for. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dr. Brooke Barnett, President of Rollins College. The conversation covers how a tuition-dependent private structures a diversified budget model without compromising the curriculum that gives its degree value. Barnett walks through the Innovation Triangle, a three-part portfolio Rollins spent more than a decade and $200 million building. The parts run o...

Institutions recruiting adult learners are inserting them into schedules, deadline policies, and course structures designed for 19-year-olds, then treating the resulting attrition as a student problem. The barriers doing the damage are recent design decisions, not fixed features of higher education, and several of them cost almost nothing to remove. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dr. Evan Kropp, executive director of distance education at the University of Florida's College of Journalism and Communications. The conversation covers what has to change structurally when adult learners stop being an enrollment c...

Most institutions in a crisis don't believe they're in one. The word calls up a scandal with a camera crew outside, and nothing on this week's agenda looks like that, so the answer is often no. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Evan Nierman, founder and CEO of Red Banyan, a strategic communications firm built around high-stakes rapid response. The conversation covers why a crisis is any circumstance with the potential to negatively impact reputation and/or revenue, and what that definition changes for colleges and universities. N...

Applications keep climbing while the class comes up short. The gap sits in the phase most institutions treat as the finish line: what happens after the acceptance letter goes out. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Mike McGetrick, Vice President of Spark451, which he co-founded. Spark451 is a Jenzabar company. The conversation covers why enrollment falls short when admissions and marketing are both performing. Drawing on twenty-five years in university marketing, branding, and enrollment marketing, McGetrick explains what Spark451's focus groups revealed about when families actually b...

Digital transformation aside, most enrollment problems get diagnosed as marketing problems. This conversation argues they are usually positioning and pricing problems that marketing gets handed after the fact. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Mike McGetrick, Vice President at Spark451, a Jenzabar company he founded, and an instructor of digital marketing at New York University, about why institutional sameness has become an enrollment liability and what it takes to build a position an institution can actually deliver on. McGetrick walks through the three prices every college carries a...

The same students who say college costs too much are overwhelmingly saying it was worth it, and that contradiction is the key to the entire public confidence debate. In Gallup-Lumina polling cited in this episode, 93 percent of bachelor's students called their degree a worthwhile investment. The doubt is about price, not the education, and generative AI has raised the stakes for confusing the two. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dr. Christa Acampora, philosopher and Dean of the College and Graduate School of Arts and Sciences at the University o...

Program discontinuation is usually the fight presidents avoid. Fairleigh Dickinson University put a significant slate of program discontinuations and consolidations to a faculty referendum, and roughly 88 percent of the faculty endorsed it. The vote reflects a larger redefinition underway at FDU: a shift from the four-year degree to a university built around lifelong learning. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Michael Avaltroni, President of Fairleigh Dickinson University and the first FDU graduate to hold the office, about the four-P framework guiding that redefinition: programs, people, partnerships, and place. <p...

At Manhattan University, the case for the liberal arts is being made with outcomes, not nostalgia. Its graduates rank in the top 2% nationally for mid-career salaries, and The Wall Street Journal ranked the university 73rd in the country for graduate salaries, social mobility, and cost-effectiveness. The more useful story for institutional leaders sits underneath those numbers: a set of deliberate decisions about program design, technology preparation, faculty adoption, hiring, and alumni engagement. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dr. Fred Bonato, President of Manhattan University, about how the institution p...

Most retention systems flag struggling students through grades and attendance. By the time those indicators fire, many students are already halfway out the door. Elvee's survey of 1,050 U.S. college students shows why: 86% start college highly motivated, 42% come close to dropping out at some point, and only 17% of those who struggle ever request help. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Raz Dar, CEO of Elvee, whose work with U.S. colleges centers on reading behavioral data for early signals of student disengagement. Drawing on his background in c...

Half of college presidents worried about public trust are answering with a public relations campaign. According to the AAC&U report at the center of this episode, that is a reasonable instinct but the wrong one. Public confidence in colleges and universities has slid for more than a decade, and messaging alone will not turn it around. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dr. Jeremy Young, lead author of The Trust Agenda: A Framework for Advancing Public Trust in Higher Education and co-director of AAC&U's Advancing Public Trust i...

When the federal government freezes research funding, leaders tend to treat it as a budget problem: a number that was cut and might later be restored. The harder truth in this conversation is that much of the damage cannot be undone. Halted studies, shuttered labs, and departed early-career researchers do not simply resume when the money comes back. Research funding cuts are a strategic risk, not a line item. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dr. Nick Dirks, President and CEO of the New York Academy of Sciences and f...

Most AI conversations in higher education focus on the academic side. The administrative side gets less attention and is producing the bigger near-term financial wins for institutions willing to govern the rollout. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Justin Beck, CEO of Gravyty, about how AI is being applied across enrollment and advancement at institutions including Empire State University, Florida Southwestern State College, and Boise State University. Drawing on his career across Blackboard, Instructure, Kaltura, and now Gravyty, Beck walks through the specific case studies behind administrative A...

AI implementation in higher education is often framed as a technology question. California State University treated it as change management with technology as the catalyst, rolling out ChatGPT Edu to 22 universities in 18 months while running the largest AI survey ever conducted at a single university system. In this episode of the Changing Higher Ed® podcast, Dr. Drumm McNaughton speaks with Dr. Leslie Kennedy, Assistant Vice Chancellor for Academic Technology Services at the California State University Office of the Chancellor, about how the system designed and executed its generative AI implementation and what the Ahead of the Curve s...