Cazoo's CMO on why ditching the Motors brand has paid off, and what dealers can do about a lack of consumer trust – with Lucy Tugby, episode 276

S2E276 - Cazoo's CMO on why ditching the Motors brand has paid off, and what dealers can do about a lack of consumer trust – with Lucy Tugby, episode 276

Published: October 2, 2026

Duration: 1:05:47

Cazoo's Lucy Tugby joined Jon and Batch for this week's podcast, discussing the marketplace's recent consumer trust survey – which revealed some rather painful truths about the relationship between buyers and dealers.


Tugby, who serves as Cazoo's Chief Marketing Officer, also chatted to us about the platform's (relatively) recent brand name switch from Motors, and what effect it's had on the business and its customers.


Read the full results of Cazoo and Car Dealer Magazine's joint survey below:

Cazoo speaks out after two trust surveys show deep cracks in...