From Zero to Eight Figures in 18 Months: Decagon CEO’s Playbook for AI-Native SaaS Growth. And Why They Partnered With Accel
Published: October 28, 2025
Duration: 1:56
A SaaStr Annual + AI Summit conversation with Jesse Zhang, CEO of Decagon, and Sarah Ittelson, Partner at Accel
Decagon Today: The Numbers Behind the Hype
Founded in late 2023—just months after GPT-4’s release—Decagon has become one of the fastest-growing AI companies in history. The company builds AI customer service agents for large enterprises, automating conversations that previously required human support teams.
The Growth Trajectory:
* Founded: Late 2023
* Time to Eight Figures ARR: ~18 months
* Team Size: ~100 people (and scaling rapidly)
* Location: 100% in-person team
* Custom...