Why Most B2B Companies Are Failing at AI (And How to Avoid It) with Intercom’s CPO
Published: January 28, 2026
Duration: 4:12
Paul Adams is Chief Product Officer at Intercom, leading Product Management, Product Design, Data Science, and Research.
He joined when Intercom was just a 14-person company after first advising the startup, and has been on the executive team ever since.
Before Intercom, Paul held leadership, product, and UX roles at Facebook (Ads, Platform) and Google (Gmail, Docs, YouTube)—he was on Google’s mobile team when the iPhone launched. He’s the author of the best-selling book Grouped on social software design and co-hosts the podcast Intercom on Product with co-founder Des Traynor.
When C...