S8E13 - Worth Repeating: Skills Over Discipline to Transform Workplace Conflict with Cherolyn Knapp

Managing High Conflict in Today's Workplace

In this episode from the High Conflict Institute archives, Bill Eddy and Megan Hunter welcome Cherolyn Knapp, a lawyer, mediator, and workplace investigator who brings fresh perspectives on handling workplace conflict. While the discussion captures workplace dynamics during an earlier phase of post-pandemic adjustment, the insights on conflict management remain remarkably relevant for today's organizations.

Understanding Workplace Conflict Patterns
The discussion explores how traditional workplace conflict resolution methods often fall short with certain behavioral patterns. Cherolyn shares insights from her extensive experience, noting that while standard approaches work...