E176 - “Shaping Culture: Why Active Listening Beats Annual Surveys” with DJ Casto, CHRO, Synchrony
Published: January 20, 2026
Duration: 43:13
How does active listening build a culture of trust?
Why is the employee experience as important as the customer experience?
My guest on this episode is DJ Casto, CHRO, Synchrony
During our conversation, DJ and I discuss the following:
How adopting an agile mindset and methodologies transformed Synchrony's approach to HRHow Synchrony bucked the “return to office” trend by listening to employee feedback and maintaining a flexible, performance-based work model.Why they created a frontline experience team to invest in and improve the employee journey and cust...