S8E371 - #371 – How Eli Portnoy turned a frustrating pattern into his biggest opportunity
Published: July 23, 2025
Duration: 38:12
A story about staying connected to customers while everyone else scales away from them.
This Episode is for SaaS founders who feel increasingly disconnected from their customers as they scale—and anyone questioning whether growth has to mean losing touch with what made you successful in the first place.
Most SaaS companies don't fail because of bad product decisions. They fail because founders lose their superpower as they scale.
Eli Portnoy, CEO and co-founder of Backengine, experienced this visceral pain twice before. In his garage days, he was everything—salesperson, customer success manager, prod...