The Remarkable SaaS Podcast

This episode is for founders stuck building features nobody asked for—who want to discover what customers actually need. Joshua Summers, CEO of EnFi, took a different path. After helping dozens of startups move their cash during the Silicon Valley Bank collapse, he discovered the real problem wasn't deposits or covenants—it was human capacity to assess risk. While others rushed to capitalize on the crisis, he spent months investigating what actually broke.And this inspired me to invite Joshua to my podcast. We explore how building from crisis reveals opportunities others miss. Joshua shares hard...

This episode is for SaaS founders tired of the "grow at all costs" playbook—who suspect there's power in saying no to the wrong customers. Most SaaS companies don't fail because of bad product. They fail because they try to please everyone. Martin Balaam, CEO of Pimberly, chose restraint over reach. Former physicist turned serial entrepreneur, he'd already scaled and exited Jigsaw24 at 3x returns. At Pimberly, he refuses customers his team can't delight—even when they're ready to sign.And this inspired me to invite Martin to my podcast. We explore how qualifying customers as r...

A story about winning by not competing—and why saying no creates speed. This episode is for SaaS founders who feel the weight of building something that matters—and wonder if being contrarian is worth the risk.Most software companies fail because they rush to market without questioning what they're building. They see opportunity and chase it.David Villalon, CEO of Maisa, saw the AI gold rush differently. When everyone was building faster, he spent a year building trust into the foundation. He recognized that when you can see the future—truly see it—you...

A story about finding opportunity in the moments everyone else ignores. This episode is for founders questioning whether their personal frustration is worth building a business around.Most SaaS companies don't fail because of bad tech. They fail because they solve problems that don't actually hurt.Ken Rapp, CEO of Blustream, took a different path. When his $2,000 guitar cracked, he didn't blame himself—he questioned why no brand had ever taught him prevention. That question led to a 10-year journey building what didn't exist.And this inspired me to invite Ken to...

A story about rejecting the magic wand approach to AI—and building something businesses can actually use. This episode is for Mid-market SaaS founders tired of AI hype who want to build something that creates real customer value—not just impressive demos.Most SaaS companies don't fail because of bad tech. They fail because they chase hype over value.Zohar Bronfman, CEO of Pecan AI, took a different path. After years researching AI and philosophy in academia, he saw Amazon, Uber, and Spotify dominating with predictive AI—while thousands of smaller companies couldn't even g...

A story about passing lucrative deals to competitors—and building something users refuse to give up. This episode is for SaaS founders exhausted from chasing every opportunity—and wondering if extreme focus actually works.Most SaaS companies don't fail because of bad tech. They fail because they can't stop building.Ray Meiring, CEO of QorusDocs, discovered this during a meeting with a bank CIO. While trying to find use cases for their generic document tool, Ray realized they had it backwards—they were hunting for problems to fit their solution instead of solving a spec...

A story about turning impatience into competitive advantage. This episode is for SaaS founders tired of building "professional" products nobody remembers—and anyone wondering if controversy beats convention.Most SaaS companies fail because they try to please everyone.They play it safe with every decision.João Marques, CEO of Oscar, took a different path.He quit his job, built the app in four months, then raised 70K euros to start acquiring customers. Created an on-demand home services marketplace that sends marketing messages designed to provoke action. Became Portugal's mar...

A story about building a cult following in the unglamorous world of aviation maintenance. This episode is for SaaS founders exhausted from building "nice-to-have" solutions.Most SaaS companies don't fail because of bad tech. They fail because they prefer to solve sexy problems instead of expensive ones.Dinakara Nagalla, CEO of EmpowerMX (acquired by IFS), took a different path. He spent 14 years in aviation watching mechanics waste 50% of their day on paperwork. Instead of building another dashboard for executives, he built tools for the technicians themselves—and turned a cost center into a pr...

A story about finding freedom by solving problems others ignored—on purpose. For SaaS founders tired of feature bloat—and wondering if serving fewer people better might be the smarter path to freedom.Most SaaS companies fail because they try to please everyone.They fail because they spread themselves across every platform, every feature request, every shiny opportunity.Samy Dindane, CEO of Hypefury, took a different path.He spotted a gap nobody else cared about—Twitter thread scheduling—and built a prototype in three days. Instead of raising money or hirin...

A story about moving from being a cost center to becoming the profit engine—by challenging assumptions no one else dared to question. This Episode is for SaaS founders who are tired of customers seeing their solution as just another expense—and those questioning whether there's a smarter way to build something customers actually want to pay more for.Most SaaS companies position themselves as efficiency tools. They help you do things faster, cheaper, better.Chad Rubin, CEO of Profasee, took a different path. After selling his previous inventory management company in 2021, he had...

A story about turning personal frustration into breakthrough technology—and why great products come from pain you actually feel. This Episode is for SaaS founders struggling to identify their real target audience—and wondering how to separate urgent problems from nice-to-have features.Most SaaS companies don't fail because of bad tech. They fail because they try to solve problems they don't actually feel.Davit Baghdasaryan, CEO of Krisp AI, took a different path. Former head of product security at Twilio, he spent evenings in Armenia taking morning calls from San Francisco—dealing with backgr...

A story about preparation beating speed—when you know what's coming.This Episode is for SaaS founders tired of rushing features to market—and wondering if there's a smarter way to build lasting competitive advantage.Most SaaS companies don't fail because they move too slow. They fail because they chase shortcuts instead of building what customers actually value.Hikari Senju, CEO of Omneky, took a different path. The son of an artist with computer science training from Harvard, he focused on building real customer value while competitors rushed AI tools to market. He spen...

A story about staying connected to customers while everyone else scales away from them. This Episode is for SaaS founders who feel increasingly disconnected from their customers as they scale—and anyone questioning whether growth has to mean losing touch with what made you successful in the first place.Most SaaS companies don't fail because of bad product decisions. They fail because founders lose their superpower as they scale.Eli Portnoy, CEO and co-founder of Backengine, experienced this visceral pain twice before. In his garage days, he was everything—salesperson, customer success manager, prod...

A story about choosing technical battles that create unbeatable unit economics—while competitors bleed money. This episode is for SaaS founders tired of chasing short-term monetization—and wondering if there's a smarter way to build something customers actually fight to keep.Most SaaS companies fail because they take technical shortcuts.They outsource infrastructure to move fast, then discover they can't compete on price.Richard White, CEO of Fathom, took a different path. He's the inventor of the feedback tab and builder of UserVoice before founding Fathom in 2020. White spent two years buil...

A story about choosing overlooked markets—and winning by design. This Episode is for SaaS founders who feel stuck chasing trendy markets—and anyone wondering if there's more money in solving unglamorous problems than building the next shiny thing.Most SaaS companies chase crowded markets because they seem exciting.They fail because they're fighting for scraps in oversaturated categories.Marne Martin, CEO of Emburse, took a different path.After 30 years in software, she chose the "unsexy" expense management space when everyone else was chasing AI startups and flashy consumer apps...

A story about choosing the harder path—and why contrarian infrastructure decisions create unshakeable customer loyalty. This episode is for SaaS founders tired of vendor dependency—and those questioning whether the "obvious" infrastructure choices are actually the smartest business decisions.Most SaaS companies fail because they optimize for short-term convenience over long-term differentiation.Alexander Sommer, CEO of DSwiss, took a different path. He's the first non-founder CEO to lead this 17-year-old Swiss company specializing in secure digital services. Rather than following industry defaults, DSwiss runs vertically integrated infrastructure—controlling their entire technology stack from h...

A story about creating something remarkable by choosing to start over - on purpose. This podcast is for SaaS founders who feel stuck chasing feature parity—and anyone wondering if there's a smarter way to build something customers can't live without.Most SaaS founders won't kill a profitable company. They'll optimize it to death instead.Chris Brisson, CEO of SalesMsg, took a different path. He killed his first company while it was still making money. Then spent two years building what messaging should actually do—create conversations, not broadcasts.This...

A story about building an open-source search engine that developers actually want to use. This episode is for SaaS founders chasing feature parity with bigger competitors—and those wondering if there's a smarter way to compete with tech giants.Most SaaS companies don't fail because of bad technology. They fail because they try to be everything to everyone.Quentin de Quelen, Co-founder & CEO of MeiliSearch, took a different path. A former carpenter's son turned developer, he saw search as a fundamental problem worth solving properly. Instead of building another complex enterprise so...

A story about creating trust in a skeptical market by choosing quality over speed - on purpose. This episode is for SaaS founders building in regulated industries—and anyone tired of chasing the next quick win.Most SaaS companies fail because they launch too early. Dimitri Masin, Co-Founder & CEO of Gradient Labs, took a different path. He spent 14 months building before serving a single customer—against every startup playbook. His AI customer support platform now guarantees better performance than human teams and hit $1M ARR in five months after launch.And this...

A story about creating something desirable by choosing to be different—on purpose. Most SaaS companies don’t fail because of bad tech.They fail because they try to win by copying playbooks that were never made for them.Trevor Francis, Founder and CEO of 46 Labs, took a different path. A former telecom engineer, he bootstrapped 46 Labs into an $80M infrastructure business by staying lean, solving the problems others ignored, and resisting the pressure to follow the VC script.In this episode, we explore Trevor’s approach to staying capita...