Why Most Leaders Fail at Customer Experience (and How to Fix It)

Most leaders think they’re delivering great customer experiences but are they really? In this episode, Marc Haine breaks down why so many leaders fail at putting customers first, what it takes to build loyalty in today’s world, and the leadership mindset shifts that separate average managers from transformational leaders.

If you’ve ever wondered why your customers aren’t sticking around or why your team isn’t as inspired as you’d like—this conversation is your playbook for change.

🔑 Topics we cover:

The #1 mistake leaders make when it comes to customer experien...