S5E4 - Why Netflix Has a Trust Problem

Netflix has canceled enough shows that some viewers now wait for a renewal before committing to anything new. But if everyone waits, the audience data used to justify renewals gets weaker—and the cycle feeds itself.

JP examines how repeated cancellations may be teaching customers not to trust new Netflix series, using Terminator Zero, The Boroughs, The Abandons and earlier examples to explain why the problem goes beyond television networks simply canceling shows.

In this episode:

• How cancellations can change viewing behavior

• Why an abrupt ending feels different from a planned final...