Hotel Manager: How Different Ethnic Groups Use Hotels

David Lorentzen is BACK—this time to share his behind-the-scenes experience as a Swedish hotel manager whose family has run hotels for over a decade.

David gives a rare, unfiltered look at cultural differences he has observed as a hotelier: which groups of guests make staff smile and which ones create the biggest headaches. He walks through the three most difficult categories of guests his hotels have hosted — Russian oligarchs, Chinese tour groups, and certain Indian families — with specific, firsthand stories about room damage, cooking in rooms, overcrowding, and the economics of hospitality.

The conversation then s...