E141 - Five Guys on AI, Automation, Loyalty and the Future of Restaurants

Live from the Restaurant Leadership Conference, Hospitality Hangout sits down with M.J. Worsham, Vice President of Technology at Five Guys, to discuss AI in restaurants, automation, loyalty programs, restaurant operations, POS systems, labor optimization, guest experience, and the technology trends shaping the future of hospitality.

M.J. shares how Five Guys evaluates emerging restaurant technology, why AI vendors must prove real operational value, how automation can improve restaurant management, and why the best technology solutions help employees rather than replace them.

The conversation also dives into restaurant loyalty, direct-to-consumer marketing, premium restaurant positioning, POS...