E154 - The Friday Feeling: Inside TGI Fridays’ Comeback

On this episode of Hospitality Hangout, Ray joins the show live from The Prosper Forum in Orlando, Florida to talk about capturing the Friday Feeling and rebuilding one of casual dining’s most iconic brands from the inside out.

Ray shares how he moved from the kitchen to the boardroom, left Fridays as president, led other major restaurant companies, and returned to a brand he never stopped caring about. He talks about the work behind the comeback, including leadership, franchisee alignment, technology upgrades, off-premise, social media, hospitality, and an 85% menu refresh built around food the team can be...