E113 - Episode 113: Chatbot Doom Loop

Erick and Rich discuss the right and wrong way to think about automating customer relationships with AI, as well as the connection between scalable service delivery and attractive exit prices. Then they’re joined by ScalePad CEO Chris Day for a deep dive into some of the surprising findings in that company’s recent MSP Trends report. And finally, one last thing: prepping for your performance review with an AI-powered version of the boss. 

Discussed in this episode:

MSPs Need to Accelerate AI Evolution. Distributors Say They Can Help.Scale
Pad MSP Trends Report 2026
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