E136 - Episode 136: When SaaS Goes Surfing

Erick and Rich discuss Syncro’s big bet on Claude, ChatGPT, and other chatbots becoming the MSP’s RMM/PSA interface of choice plus three tips for ensuring every interaction with clients builds rather than erodes trust. Then they’re joined by David Schwartz, CEO of Pia, for an AI-native vendor’s point of view on the SaaSpocalypse, AI pricing, vibe coding, and more. And finally, one last thing: Two unbelievably bad examples of billing department idiocy.
 
Discussed in this episode:
Syncro Goes Native
David Schwartz blog post
Pia ChatGPT webinar
Couple initially told to pay ca...