How to Engineer Delight Into AI Products: The Complete Playbook from Spotify & Google PM Nesrine Changuel
Published: November 9, 2025
Duration: 1:20:19
Today’s Episode
Why do some AI products feel like magic while others feel like work?
You shipped. It works. Your metrics show “success.”
But users aren’t coming back. They’re not telling friends. And next quarter, they’ll switch to the competitor with a better model.
Nesrine Changuel built Spotify Wrapped and ran Google’s Delight Team. Today, she’s giving you the complete playbook:
The 4-step Delight Model to engineer emotional connection (not just satisfaction)
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Check out the conversation on Apple, Spotify and YouT...