Beyond the Stars: Authentic Review Request Strategies for Better Reputation Management
Published: December 4, 2024
Duration: 42:53
In this episode of Tiff Talks Tech, I sit down with Katie Ritter, National Director at Widewail, to explore the ins and outs of reputation management in the multifamily industry. Katie brings valuable insights into how properties can foster authentic resident feedback, strategically leverage reviews, and improve online reputation—without losing the human touch.
We’ll discuss the unique challenges multifamily operators face in managing resident feedback, from asking for reviews in a genuine way to using technology to analyze customer sentiment and respond thoughtfully. Katie shares how Widewail's approach combines AI-driven insights with hands-on strategies, helping communities impr...
We’ll discuss the unique challenges multifamily operators face in managing resident feedback, from asking for reviews in a genuine way to using technology to analyze customer sentiment and respond thoughtfully. Katie shares how Widewail's approach combines AI-driven insights with hands-on strategies, helping communities impr...