The Architecture of Persistent Context: Why Your Prompting Strategy is Failing

Most organizations believe Microsoft 365 Copilot success is a prompting problem. Train users to write better prompts, follow the right frameworks, and learn the “magic words,” and the AI will behave. That belief is comforting—and wrong. Copilot doesn’t fail because users can’t write. It fails because enterprises never built a place where intent, authority, and truth can persist, be governed, and stay current. Without that architecture, Copilot improvises. Confidently. The result is plausible nonsense, hallucinated policy enforcement, governance debt, and slower decisions because nobody trusts the output enough to act on it. This episode of M365 FM explains why prompt...