E600 - $1.7M BFCM: Inside Montana Knife Company's Black Friday

Montana Knife Company pulled in $1.7 million over Black Friday weekend without discounting a single knife. Co-founder Brandon Horoho explains how: five targeted product drops, one for each customer persona. An email cadence so aggressive he was watching unsubscribe rates like a hawk. And a VIP program where the reward shows up unannounced in your mailbox. It's a story about knowing exactly who your customer is and giving them what they want before they ask. Also: why Brandon actually high-fives when his repeat customer rate goes down.

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