The Unofficial Shopify Podcast

He's shipped over a billion units. He says your Black Friday gets decided in September.Casey Armstrong, CMO of ShipBob, returns for his third appearance to break down peak season 2026. Five years ago the villain was Shipageddon. This year there's no single boogeyman, just tariffs that pushed brands global, an exploding channel mix, and AI quietly eating the back office.What you'll learn:Why right now is "inbound peak" and what to send your 3PL before OctoberThe real warehouse math: when one node beats five, and why split shipments crush marginsThe only two levers...

"You think you know what you're doing. Like I work at Shopify. I should be better at it." That's Atlee Clark, Shopify's VP of Partnerships, on running her own store, Pika Layers, for the past seven years. She's joined by Eytan Seidman, VP of Product for everything partners and developers touch. Together they just rewrote the deal for Shopify's entire partner ecosystem, and this conversation explains what that means for your store. We get into the new revenue share that pays partners on merchant GMV growth (Plus upgrades finally count), why Catalog and UCP put...

"It's more than 2x that conversion rate coming from another referral channel." AI shopping agents are already sending buyers to Shopify stores, and they convert at double the rate of your other referral traffic. Most merchants have no idea it's happening because the analytics show up as direct traffic. Archie Abrams runs growth at Shopify, and he's spent five and a half years building the infrastructure for exactly this moment: Shop identity, cart sync, and the Shop Product Network. Archie breaks down why AI traffic lands on product pages instead of your homepage, the five-minute...

Your subscription program is adding customers every month—so why has it stopped growing? Matt Holman, founder of Subscription Prescription and known as “The Subscription Doc,” explains how churn creates a hidden ceiling: eventually, the subscribers coming in simply replace those going out. Matt and Kurt discuss why improving the offer can produce a better return than obsessing over retention, including: Why Matt considers a 40% subscription opt-in rate achievable How gifts can outperform deeper subscription discounts Why customers who switch products or flavors can be worth 6x more When migrating subscription platforms is worth...

"This traffic is nothing. It is a rounding error." Kurt and Paul pulled 24 months of raw order data from 10 established Shopify stores: 94 million sessions, 2.2 million orders, $274 million in revenue. They went looking for the AI shopping revolution and found 0.1% of revenue. The catch: those referrals convert better than any other channel, and getting ready for them takes one afternoon of free work. Then the discount data. Across $285 million in gross sales, nearly every store hands the same 20% code to new and returning customers alike, all year long, while the promo type that wins on every...

"Man, what didn't I get wrong? It's so much harder." Brian Nolan sold his SaaS company Sellbrite to GoDaddy. Then he bought Darren & Phillip, an Australian dog apparel brand built around viral matching dog-and-owner bathrobes, and found out that owning a store is a different beast than building software for stores. The founder was the face of the brand, and she left with the sale. The Google Workspace account was locked to Australian billing. Moving inventory from Australia to the US costs more than shipping it from China. In this episode: what nobody warns you...

Kurt pulled the agentic sales numbers on a store doing $1.8 million a month. ChatGPT drove $4,200 of it. So he dragooned business partner Paul Reda into an unscripted reaction to Shopify's Editions announcements. No pre-cleared questions, no talking points, just two people who've optimized eight-figure stores for AI search comparing notes on what's actually real. They get into why Universal Commerce Protocol is legitimately impressive tech still waiting for its payday, what the app store review crackdown means for honest developers, and a discovery buried in Shopify's dev docs: a commission-based paid placements program that might finally be...

"It's an in-house, ready-to-go agency. Which is free for all merchants." That's how Sachin Malhotra, Shopify's Director of Product for Merchant Marketing, describes Campaign Autopilot, the new AI marketing tool Shopify just announced as part of Editions. It sets up your ad accounts, syncs your catalog, and runs Meta Advantage+ checkout campaigns inside the guardrails you set. You teach it your boundaries, it does the heavy lifting, and you keep oversight the whole way. Sachin walks Kurt through how the "ask me first" controls work, why the tool optimizes across Meta, Microsoft Ads, ChatGPT, and...

"Being on Shopify means you get access to agentic automatically, out of the box." Your store is already selling inside ChatGPT, Copilot, Gemini, and Shop, whether you've noticed or not. Aaron Glazer, Director of Product at Shopify, joins Kurt to explain Agentic Storefronts, the new Admin experience that finally makes that presence visible and controllable. The buyer behavior has already shifted. Shoppers now have long conversations with an AI about a whole use case, a camping trip, a problem, a gift, and arrive at your store already sold. Agentic Storefronts shows you the traffic, sales...

"I hear store associates asking people in person for their email all the time, and it always is a little bit awkward." Helen Mou runs product for retail at Shopify, and she just helped rebuild the thing every store runs on. This spring edition is the fastest POS Shopify has shipped. The rebuilt core selling flow saves over a minute on complex transactions, the kind with multiple items, stacked discounts, split shipping, and a customer attached for loyalty. Helen breaks down what actually changed on a busy floor: automatic email capture through the Shop network's 200...

Also on YouTube: https://youtu.be/bgrJVYiDQKc "If I don't see that purple button at checkout, bye-bye." That's what Shop's buyers tell Kenny Cohen, and it's a clue to why Shop has quietly become one of the most valuable channels a Shopify merchant has. Kenny runs product for Shop, and in this spring edition he walks Kurt through three updates. Agentic Shop Search now understands a buyer's taste from their real purchase history, not generic web guesses. Posts let you auto cross-post your Instagram reels into a feed where people actually came to shop. And...

VP of Product Vanessa Lee joins Kurt to break down the 2026 "Everywhere" edition and the years of quiet groundwork behind it: taxonomy, attributes, clustering, and a universal product identifier that now power a search catalog of billions of products. The payoff for merchants is strange and good. You're already enrolled in agentic commerce by default. One real store is doing $60K a month through it. Inside this episode: why the catalog plus UCP makes every Shopify store callable by any AI app, how to use Agentic Storefronts to see exactly where you rank and what data to...

Also on YouTube Montana Knife Company was finally releasing its first folding knife, a $390 piece their fans had been begging for, and they wanted an announcement page worthy of the moment. Apple-style scroll animations. Exploding diagrams. Every element on screen doing something. The catch: you couldn't buy anything from it. The entire page existed to introduce the new product, build the hype, and capture emails before the drop. Then it had to survive launch day. Paul Reda walks through the build that crashed Safari before it sold out in minutes: why video was the obvious...

Also available on YouTube "It was a mind and body brokenness. I'll just say like depression." By 39, Chris Lang was running 10 businesses and falling apart. He killed most of them and bet everything on Fresh Chile, his bootstrapped Shopify chili brand from Hatch, New Mexico. It cracked the top 1% of Shopify and 8 figures in revenue, but didn't turn a profit until Q1 of year six. Inside: why he started publishing his real ROAS on LinkedIn when the numbers were ugly, the 80% Meta cut that finally flipped him profitable, and how a 250K-follower organic...

"You would probably prefer to take money from Tony Soprano." Jeremy Horowitz has spent a decade in the Shopify ecosystem, scaled brands at Gorgias, and now runs a PE fund that's reviewed nearly 500 deals. He acquired a WhatsApp marketing app called Coco AI and he's still hunting for his next Shopify brand in the $10-100M range. We get into what actually makes a business sellable (and what kills a deal instantly), how earnouts and seller notes really work, why DTC as we knew it is dead, and his scorching take on why Shopify Capital loans are...

"I shipped the bike and a couple of weeks later, the real credit card holder got a statement, said I didn't place that order, filed a chargeback, and then the money was gone." Also on YouTube: https://youtu.be/6k4iyfvjuTA John Murphy's first-ever Shopify sale was a total scam. Two weeks into launching, he wired a $5,000 e-bike to a guy putting on an old man's voice over the phone. That single chargeback kicked off an eight-year obsession with not getting burned again. He grew eBike Generation into a $3M store and pieced together a...

"70% of stuff never goes sold. So you have to be prepared to interact with that level of rejection." David Hooker is the brand director for both Printify and Printful, which merged in late 2024 to form FYUL. He's got access to the data behind millions of print on demand sellers, and what he's learned is both humbling and useful. The top 1% aren't more talented. They're more consistent. We get into AI-generated mockups that actually look real, why email marketing is still a "print money button," and how community-driven niche selling beats paid ads for customer acquisition in 2025. <...

"If your product sucks, you're never going to succeed. A lot of people are trying to solve product problems with marketing spend." Chase Clymer runs Electric Eye, a Shopify agency deep in CRO, redesigns, and migrations. He also hits about one industry event a month, which means he's got a real read on how merchants and partners actually feel right now. Not the Twitter version. The hallway version. We got into the real state of ecom in 2026: Facebook CPMs nearly doubling since the pandemic, why most brands under $5M shouldn't be split testing at all...

Denis Dyli has spent 13 years building Shopify stores for the businesses nobody wants to talk about: industrial suppliers, janitorial distributors, pipe manufacturers. The unsexy stuff. He's now a Shopify Platinum Partner, and he's turning all that pain into an AI-powered deal room that converts messy email RFQs into structured quotes in minutes, not weeks. We get into why B2B and wholesale are fundamentally different buying experiences, how mid-market manufacturers ($20M-$100M) are the most underserved segment in ecommerce, and why your B2B quoting process probably still feels like 1997. SPONSORS Swym - Wishlists, Back...

"It sucks to lose a customer not because of the product, but because of the mechanism in which they get the product." Jay Myers has spent a decade building one of the biggest subscription apps on Shopify. Now he's telling you subscriptions are broken. Bold's data backs it up: 82% of cancellations happen because customers have too much or too little product, not because they stopped wanting it. And 76% of those who cancel never come back. His fix is rePete, an AI-powered reorder concierge that predicts when each customer needs a refill and sends a one-click...