AI Dispatching Ambulances Raises Safety Concerns | Seattle News

Seattle’s City Council is sounding the alarm over an AI tool helping fire dispatchers decide whether 911 calls should be routed to nurse lines instead of ambulances — a move meant to ease emergency service overload, but with a dangerous blind spot: no one’s tracking what happens after the call is sent. While the Fire Chief insists human judgment still holds the final say, council members and the public are demanding accountability, especially after a tragic 2020 death linked to a 10-hour wait following a nurse line transfer. Now, the University of Washington is investigating whether the AI is truly improv...