S1E2 - How Booking.com Boosted Agent Accuracy 2x with Mini LLMs with Pranav Pathak

We built AI agents by accident... and it worked. 🤯

In this episode of VentureBeat’s Beyond the Pilot, we go inside the engineering brain of Booking.com with Pranav Pathak (Director of Product Machine Learning). Pranav reveals how they "stumbled" into agentic architectures before the term even existed, how a simple text box revealed a massive missed revenue opportunity (the "Hot Tub" story), and exactly how they stack LLMs, RAG, and Orchestrators to handle millions of travelers without breaking the bank.

If you are building Enterprise AI, this is the blueprint for moving from "cool demo"...