Mark Goold: Humanizing Finance

Mark Goold, the charismatic Glaswegian who transformed UK financial services with transparency and fairness, has died at 54. Over 37 years in finance, he shaped policy at the FCA, driving the Retail Distribution Review that ended advisor commissions and redefined independent advice. Known for his warmth, humor, and tireless advocacy, he personally reviewed 500+ client files and mentored the industry for 14 years — leaving behind a legacy of putting customers first.

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