S3E77 - Day 259: Audit Your Travel Agency Systems by Walking Your Client Journey

When you have used the same travel-agency process hundreds of times, it becomes almost impossible to see where it feels confusing, slow, repetitive, or frustrating to a new client. Your systems may make perfect sense to you while quietly creating friction for the travelers trying to work with you.

In this episode of Travel Agency in a Year, Rachel K walks you through auditing your client journey by experiencing it from the client’s perspective. From the first inquiry and consultation to proposal delivery, booking, pre-travel communication, and post-trip follow-up, you’ll learn how to iden...