562 - The Future of Referral Management: Co-design, AI, and Statewide Collaboration
Published: October 15, 2025
Duration: 39:52
In this episode of Talking HealthTech, Peter Birch speaks with Dr Simon Kos, Chief Clinical Officer for ANZ at Microsoft; Georgia James, Director for VicKey Statewide CRM at Austin Health; and Alan Pritchard, Director of EMR and ICT Services at Austin Health.
The conversation covers the development and rollout of a statewide Microsoft Dynamics-based CRM for health services in Victoria, with a focus on digital referral management, patient communication, automation, and the use of AI in improving health system processes and outcomes.
Key Takeaways
🏥 The Victorian Statewide CRM...