S1E10 - Episode 10. Mark Schermeister 9/11 at Miami ARTCC (ZMA)

The reading of Mark Schirmeister's testimony from 9-11 reveals the normalcy of the day before the tragic events unfolded, the sudden shift in air traffic control operations, and the emotional impact on the controllers. It captures the chaos, fear, and the unprecedented decision to clear the skies.

Takeaways

Normalcy before chaosClearing the skies