E988 - Workday Expands Agentic AI in HR With New Total Benefits Experience

In today's Cloud Wars Minute, I look at how Workday is leveraging AI agents to empower employees, streamline benefits operations, and reshape traditional HR processes.

Highlights

00:03 — Workday has launched Workday Total Benefits. It's an AI-powered benefits experience that Workday describes as a single, connected experience for employees, HR teams, benefits administrators, and benefits providers. From an agentic AI standpoint, agents can help employees compare benefit plans, understand policies, and make the most of their benefits year-round.

00:34 — And these agents can also take on administrative work that's traditionally made benefits programs costly and significantly comp...