E310 - Crisis Communication for Airlines - Episode 310

A veteran crisis-communications expert and author of “Transport Management: Successes and Failures” (2026) joins the show. Linda Tavlin draws on more than 35 years of experience to discuss how transportation organizations—especially airlines—should communicate during major accidents and crises. 

Linda and John Goglia reflect on their long professional history, including work on major aviation disasters. They illustrate how poor communication during crises often worsens outcomes, while good communication can significantly reduce long-term damage.

Linda shares a story about two airlines she helped train. After both had major accidents, one airline followed her approach to communicating about the accid...