Corner Booth Podcast

In this episode of Corner Booth, Chris Tripoli interviews Kendall Ware, a seasoned restaurant industry leader and franchise consultant. Kendall shares his journey from bussing tables at age 16 to becoming CEO of major brands like Cinnabon and Orange Leaf. His experience spans opening nearly 100 restaurants and leading six national brands, giving him unique insights into the franchising process. For restaurant owners exploring growth, Kendall emphasizes the importance of understanding why you want to franchise and ensuring your concept is scalable before taking the leap. Kendall outlines the critical steps for turning a profitable restaurant into a franchise...

Ready to learn what it really takes to open a successful restaurant in today’s market? In this episode of Corner Booth, host Chris Tripoli sits down with acclaimed chef and restaurateur Bryan Caswell to unpack the entire opening process of his newest concept, LATULI. From navigating skyrocketing equipment costs to designing a ground-up kitchen, Bryan shares candid insights that every operator needs to hear. If you’ve ever wondered how to turn a vision into a thriving business, this conversation is packed with actionable strategies. Discover the secrets behind staffing and team building in a tough labo...

This Corner Booth podcast by RestaurantOwner.com is a leading resource for independent restaurant operators seeking strategies to engage teams, delight guests, and grow their business. In this episode, host Chris Tripoli interviews Utkarsh Yadav, founder of Sigri Indian Barbecue, a fast-casual concept that combines authentic Indian street food with American barbecue traditions. The discussion explores how open flame cooking, tandoor techniques, and customizable menu options create a unique dining experience that resonates with today’s guests. Utkarsh shares his entrepreneurial journey from Mumbai to the U.S., where he worked in various restaurant roles before launching Si...

This episode of Corner Booth dives deep into the world of restaurant accounting and financial management for independent restaurant operators. Hosted by Chris Tripoli of RestaurantOwner.com, the discussion features Raffi Yousefian, founder and CEO of The Fork CPAs, an outsourced controller service specializing in restaurants, bars, and nightclubs. The conversation emphasizes the importance of accurate bookkeeping, proper chart of accounts setup, and leveraging technology like QuickBooks Online and Margin Edge to streamline financial reporting.  Raffi shares his journey from early exposure to restaurant bookkeeping to building a firm that now serves over 500 restaurants nationwide. He explains h...

In this episode of Corner Booth, hosted by Chris Tripoli, we explore the latest restaurant industry trends and best practices for independent operators. In this episode, Chris interviews Chris Gannon, co-founder and CEO of Bolay, a fast-casual dining concept celebrated for its fresh, bold flavors, gluten-free menu, and build-your-bowl concept. Gannon shares his journey from growing up in a hospitality-driven family to creating a brand that blends flavor profiles from around the world with proprietary spice blends and modern design, all while focusing on an exceptional guest experience. The discussion dives into operational excellence, emphasizing consistency in...

In this Corner Booth episode, host Chris Tripoli interviews Shawn Lalehzarian, founder and CEO of Red Chickz, a fast casual restaurant concept specializing in Nashville hot chicken. Shawn shares his journey from dishwasher to entrepreneur, detailing how his experience managing airport food operations helped shape his approach to restaurant concept development. His passion for flavor and crunch led to the creation of Red Chickz in 2018, with a menu that includes inventive items like Nashville hot shrimp, chicken and waffles, and French toast sandwiches—all built on authentic recipes sourced directly from Nashville. The conversation dives into Shawn’s st...

After operating her tea house for 15 years in the Gruene, a historic community located within the city limits of New Braunfels, Texas, Carol Irwin decided it was time to think bigger. Irwin explored the larger New Braunfels market. And there she found the right spot for a breakfast, lunch, and brunch cafe concept.  In the summer of 2011, she and her daughters opened Buttermilk Cafe, which quickly became a New Braunfels’ favorite. In fact, its popularity presented the only downside of the 3,000-square-foot space, which was not large enough to accommodate the crowds and often resulted in an hou...

Billy Downs learned the meaning of hospitality from his grandmother. “With 30 grandchildren, Grandma Betty was always ready to entertain,” he recalls, adding, “She was welcoming and appreciative of the chance to serve others.” Downs began his career in foodservice as a teen serving ice cream before working his way into the kitchen and front of the house positions.  After graduating from Michigan State University, Downs managed casual theme restaurants. He later moved overseas to gain experience in U.K. pubs, including the Prince of Wales Free House, a 200-year-old establishment. There, he met Matthew Kirby, who partnered with Down...

A Cornell University School of Hotel Administration graduate, Dan Sidner worked in country clubs, mastering the art of service and enology before leaving to spend a few years working throughout France. Upon his return to the U.S., Sidner entered the independent restaurant market segment, working in fine-dining concepts in North Carolina and Colorado, where for six years he owned and operated his first restaurant, Zino Ristorante, in Vail Valley. He later moved to Wisconsin to raise his family and in May 2007, along with chef-partner Joe Muench, opened Maxie's restaurant. "Maxie's is dedicated to friendly hospitality specializing...

Aaron Anderson’s restaurant career began as a five-unit franchisee of The Hot Dog Factory in Philadelphia prior to creating his own concept. "I felt there was a void in the casual breakfast-brunch market segment in the Northeast and decided to jump in with both feet," says Anderson, who was inspired by the success of his two favorite restaurants, Waffle House and Raising Cane's. He opened the first Sunrise Social unit in 2023. The 2,500 sq. ft. casual full-service concept quickly became successful,  serving chicken and waffles and other breakfast and lunch items. Sunrise Social operates from 8 a.m...

Jeff Mauro's influence on hospitality started at a very young age. "My family always entertained. Our house was the place to be for good food and fun with family and friends." Mauro graduated from Le Cordon Bleu culinary school and worked as a private chef and instructor while pursuing a theater career. His talent for combining cooking with comedy helped him win the seventh season of "Food Network Star" and launched his career as a television personality. Mauro hosted the television show "The Sandwich King" before becoming co-host of the Emmy award-winning show "The Kitchen" with Sunny...

John Young is CEO of Young's Jersey Dairy, a 120-acre family-owned and operated Yellow Springs, Ohio, hospitality destination established 156 years ago. As its name suggests, the business began as a dairy in 1869. It added a bakery later. In the 1990s, it expanded to an event destination, with a restaurant, mini golf course, train, batting cage, and carousel. Today, Young's Jersey Dairy hosts events for as many as 5,000 guests. "We are still best known for our ice cream,” says Young, explaining, “our 35-flavor offerings include seasonal favorites created by family members, including lemon blueberry cheesecake and peppermint chocolate marsh...

Growing up in Peoria, Bryan Lockwood’s first job in the restaurant business was working with his mother at a diner. Fast forward to his first industry career position as a manager at Bonanza Steakhouse. He enjoyed the work and was promoted to a multi-unit franchise supervisor before becoming a franchise owner-operator in Jacksonville, Ill.  At 25, Lockwood sold the business and moved to Florida where, in 2003, he and his partners created the Tavistock restaurant development and management group. Along with other investors, the group purchased 17 restaurants in the San Francisco Bay Area. Over the following two...

In 2022, Troy Hooper was introduced to the private equity owner of Pepper Lunch. He had assumed they would be discussing a short-term consulting position; however, it became a full-time position as CEO of the global quick-casual brand with hundreds of locations in 15 countries.  Pepper Lunch is a Teppanyaki concept. Teppanyaki, which is often called hibachi in the U.S., uses an iron griddle to cook food. Pepper Lunch entrees are served on a 500-degree F iron plate. Open for lunch and dinner, the restaurants are able to serve 700 guests per day from their 1,700 to 2,000 sq. ft. unit....

While in college studying mechanical engineering in the ‘80s, Shahpour Nejad worked part-time making and delivering pizzas. "It stuck with me. I am still loving the pizza business."   After moving from Cleveland to Sacramento, Nejad opened the very first Pizza Guys in 1986. "What a learning experience,” he says, adding, “We had 65 seats and offered a pretty extensive menu featuring a lunch buffet. We became much smarter opening our second location at a 1,200 square-foot counter-service, take-out and delivery-only concept.” The concept’s second unit was a prototype for expansion. Currently, there are eight company-owned units operating in the Sacra...

George McLaughlin had been a successful McAlister's Deli franchisee prior to selling his interest in 2007. "Being out of the business was tough on me," he recalls. "I really missed the guest interaction and working with the staff.” So, 10 years later, McLaughlin opened his first Vicious Biscuit unit in Mount Pleasant, South Carolina. Open seven days a week from 7 a.m. to 2:30 p.m., the counter-service breakfast and brunch concept offers fresh-baked "plate-sized" biscuits, sandwiches, and bowls. McLaughlin explains the importance of a concept's "points of difference". At Vicious Biscuit, they include a self-service jam and jelly...

Award-winning Chef Jose Salazar was born in Colombia and raised in Queens, New York. His career includes working with Jean George Vongerichten, Thomas Keller, and other culinary luminaries. In 2008, he and his family moved to Cincinnati, where he now operates four successful concepts, including Salazar, Safi Wine Bar, Mita's, and Daylily. "I found Cincinnati to be a big, small town, where word of mouth drives the success or failure of your restaurant,” says Salazar. “We were fortunate to develop a good following and are grateful for the success this community has provided."  Salazar is also thank...

Inspired by the trend of healthy menu options in quick-service dining, Nelson Monteith, founder and CEO of Austin, TX-based Honest Mary's, left the oil and gas industry to become a restaurant entrepreneur. Monteith’s confidence in Honest Mary’s was fueled by months visiting similar concepts in California and Florida, as well as researching the quick-service sector. However, he was not as confident in his ability to run the business.  ''I worked making smoothies as a teenager, but was unaware of the many moving pieces there are in the daily operations of a restaurant,” he says. “Committing to a lease and...

Sam Ballas grew up in a restaurant family, but he chose a career in finance upon graduation from college. However, 19 years later, he met Chef Sammy Gianopoulos, a Johnson & Wales University graduate with acclaimed culinary success at multiple concepts, and decided to return to the restaurant business.  Gianopoulos yearned to create a high-quality, counter-service restaurant that could easily be replicated. In this episode, Ballas and Gianopoulos explain how combining their culinary expertise and financial acumen laid the foundation of a successful partnership. In December 2023, they created Sammy’s Sliders, featuring chef-inspired Angus beef, antibiotic-free chicken, fres...

Pop’s Italian Beef & Sausage (“Pop’s Beef”) has been a Chicagoland favorite for more than 45 years. The original Pop’s Beef store, located at 7153 W 127th Street in Palos Heights, IL, was opened March 24th, 1980, as a small family-run sandwich concept operation. Today, it is a successful franchisor with 17 locations.  “I was born in the business,” says Kacie Dancey, the eldest of founder Frank Radochonski’s four children. A University of Illinois graduate with a degree in finance, she worked in wine sales after college for two years before returning to her family’s restaurant as a manager. Kacie is...